Introduction to Privacy Policy

This privacy policy applies to your use of the website of CipherPe hosted at CipherPe.in, the Services (as defined under the CipherPe "Terms of Use") and CipherPe applications on the website, but not to any third party websites linked to them, or any relationships you may have with the businesses listed on this website.

In this policy, "we," "our," and "us" refer to CipherPe, while "you," "your," and "User" refer to any individual or entity using our website. Personal Information includes any details that personally identify you, such as your name, phone number, email address, and other associated data. Our privacy practices ensure transparency and security while using CipherPe's services.

We implement robust security measures to protect your Information from unauthorized access, misuse, or disclosure. Our security standards align with industry best practices to maintain data confidentiality and integrity. However, while we take every precaution to secure your data, the nature of the internet presents certain risks, and we cannot guarantee absolute security against cyber threats.

By accessing CipherPe, you acknowledge and agree to this Privacy Policy and consent to the collection, processing, and sharing of your Personal Information as outlined. If you disagree with these terms, we advise you to discontinue using the website. This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your overall experience with CipherPe. We encourage users to review this policy regularly, as updates may be made to comply with evolving legal and security requirements.

Information We Collect and How We Use It

CipherPe collects, receives, and securely stores your Personal Information to provide secure payment services. If you link a third-party account ("Third-Party Account Information") with CipherPe, specific data from that account may be shared with us based on your authorization. This shared information will be protected under this Privacy Policy. While providing personal details is optional, withholding specific information may limit your ability to register or access certain features and services.

We ensure that Personal Information collection is limited to what is essential for the purposes outlined in this policy. If we intend to use your data beyond what was initially stated, we will seek your consent before proceeding.

The information collected facilitates CipherPe's services, enhances security, and improves the user experience. It helps us detect and prevent fraud, troubleshoot technical issues, process payments, and enforce our Terms and Conditions. Additionally, we may use this data to personalize your experience, provide customer support, and inform you about updates, promotions, and special offers. We may also comply with legal and regulatory requirements.

Your privacy is our priority, and we employ industry-standard security measures to protect your Personal Information while ensuring a smooth and secure payment experience with CipherPe.

Merchant Account Information

When you create an account on CipherPe to access our full range of services, we collect and store Personal Information, including your name, email address, and mobile number. Additionally, we may gather Sensitive Personal Data such as financial details (credit/debit card information, bank account details) and Know Your Customer (KYC) documents as mandated by RBI regulations. This information is securely stored within your CipherPe account for seamless payments.

Your email address sends transactional updates, newsletters, and important service-related notifications. If you subscribe to our newsletter, you will receive industry news and offers, but you may unsubscribe anytime using the link in our emails. Your mobile number is used for transaction alerts and security notifications. If you wish to opt out of receiving SMS alerts, contact us at CipherPe Support.

CipherPe prioritizes your privacy. Your Personal Information is never shared, sold, or made public. We implement stringent security measures to protect your data from unauthorized access.

As a user, you have complete control over your data. If you choose to erase your Personal Information, CipherPe will permanently delete all stored information from its servers upon your request, ensuring your privacy is upheld. If you have concerns regarding your data, please contact our support team.

Customer Information

CipherPe collects and stores customer information, including address, mobile number, third-party wallet details, card details, and email address, when payments are made through CipherPe checkout. This information is shared only when a customer voluntarily provides it to businesses using CipherPe services. However, CipherPe is not responsible for any misuse of this data by businesses or individuals associated with them. Customers are encouraged to review the privacy policies of their respective businesses before sharing their information.

Activity Information

CipherPe records details related to your activity on our platform, including search history, pages viewed, browser type, IP address, location, requested and referred URLs, and timestamps. This data enhances platform security, improves user experience, and efficiently administers services. Additionally, we analyze aggregated user behaviour to understand usage patterns and optimize CipherPe's features. However, this data is collected in a way that does not personally identify users.

All intellectual property rights associated with CipherPe and its content belong to us. Downloading or copying any material from the website does not transfer ownership or grant rights to users. The website and its contents are protected under copyright laws as a collective work or compilation.

CipherPe's logos, trademarks, product and service names, and other intellectual property ("Our IP") are exclusively owned by us. You are strictly prohibited from using, displaying, or reproducing Our IP without prior written consent. Nothing on the website should be interpreted as granting users any rights or licenses to use our intellectual property without explicit authorization. Unauthorized use of any content, trademark, or intellectual property is strictly prohibited and may result in legal consequences.

Cookies Policy

CipherPe uses cookies to enhance the user experience and improve service quality. Cookies are small data files sent to your device that provide your browser with information and store your preferences. We utilize both session cookies (which expire when you close your browser) and persistent cookies (which remain until manually deleted). You can remove persistent cookies by following your browser's instructions. However, disabling cookies may limit the functionality of certain features on CipherPe.

We may also use third-party tools to collect anonymous information about user interactions with CipherPe services. These tools track website visits and engagement to improve our products and optimize advertisements. However, this process does not collect or share personal data such as name, phone number, email, or address.

Users who prefer not to share cookie-related data with third parties can disable cookies through browser settings. The process of deactivating cookies varies based on the browser you use. Please refer to your browser's help section for detailed instructions on managing or disabling cookies. While opting out of cookies is possible, it may impact your overall browsing experience on CipherPe by restricting certain functionalities or personalized features.

Enforcement

Your Personal Information may be used by CipherPe to investigate, enforce, and apply our terms and conditions and privacy policies.

Transfer of Information

CipherPe values your privacy and does not share your Personal Information with third parties, except when necessary to provide services or comply with regulatory requirements. We may disclose your information to financial institutions, banks, the Reserve Bank of India (RBI), or other regulatory bodies when required by law. Additionally, we may share data with service providers who assist in account creation, customer support, quality assurance, and technical services. These entities are bound by confidentiality agreements and can only use your information for the intended purposes.

We may share your information with our parent company, subsidiaries, joint ventures, or affiliated companies that operate under a common corporate structure. Any such transfers will be conducted in compliance with this Privacy Policy. In the event of a merger, acquisition, or sale of assets, your Personal Information may be transferred to the acquiring entity, which will assume responsibility for your data.

Your information may also be disclosed in good faith when required to: (a) prevent illegal activities, (b) enforce our terms and policies, (c) comply with legal processes like court orders or subpoenas, or (d) protect CipherPe's rights and safety. CipherPe may also share aggregated, non-personal data with third parties, such as advertisers or business partners, for analytical and marketing purposes. However, no personally identifiable information is included in such disclosures.

Links to Third-Party Websites

CipherPe may provide references or links to third-party websites, products, or services for your convenience. However, these links do not imply any endorsement, sponsorship, or recommendation by CipherPe. We do not share your Personal Information with these third parties unless explicitly stated. As we are not responsible for their privacy practices, we strongly encourage you to review the privacy policies of any third-party websites you visit to understand how they handle your personal data.

User access of Personal Information

The "Account" section of this Website allows registered CipherPe Users to change some of their Personal Information and privacy preferences.

Security

CipherPe prioritizes the security of your Personal Information through industry-standard measures. Your account is password-protected, and we implement best practices in Information Security to secure your data. Access to your information is strictly limited to employees and contractors who require it to perform their job functions, such as customer service personnel. While we strive to protect your data, we are not responsible for unauthorized internet interception. For security concerns, contact us at support@CipherPe.in.

Changes to Privacy Policy

CipherPe reserves the right to modify this Privacy Policy without notice. We encourage users to review this policy periodically to stay informed of any updates. Changes take effect immediately upon being posted. You are responsible for updating your Personal Information, including providing a current email address. If you disagree with any changes, you may deactivate your account. Continued use of CipherPe after modifications implies acceptance of the revised policy.

Governing Law

Your use of CipherPe is subject to India's laws and will be interpreted accordingly. Any legal disputes arising from your use of the platform shall be addressed exclusively in the competent courts or tribunals in India. You agree to their jurisdiction.

Complaints and Grievance Redressal

If you reach out to us with feedback, complaints, or inquiries, we will record the Personal Information and details you provide to ensure an effective response. Any concerns regarding Personal Information, website content, confidentiality breaches, proprietary rights, or intellectual property disputes should be promptly reported to the Grievance cum Nodal Officer in writing or by raising a grievance ticket through the designated hyperlink provided below.